SHIPPING
Tracking Your Package
Why Isn’t My Tracking Number Working?
If you're experiencing issues with your tracking number, it’s possible that one of your packages has been separated from the rest of your order. We recommend waiting a few days for all your items to arrive. Should you encounter any inconsistencies, please inform our shipping department so we can assist you. For packages that may have been damaged during transit, please reach out to the carrier directly for resolution.
Scheduling and Delivery Concerns
How Can I Reschedule My Delivery Time with FedEx and DHL?
If you find that the delivery time is inconvenient, refer to the InfoNotice you’ve received. This document often provides options for rescheduling your delivery. You can leave this notice for the delivery driver with further instructions or use the carrier's online platform to make changes to the delivery time or location.
International Shipping
Does Computer Direct .US Ship Internationally?
Computer Direct .US handles international shipments utilizing DHL and FedEx International. However, customers are responsible for any customs and duties applicable to their orders.
APO/FPO Addresses
Can I Ship to an APO or FPO Address?
We do ship to APO and FPO addresses. However, due to limitations, the delivery time for these orders can range from 5 to 10 working days. We appreciate your understanding and patience.
Contacting Shipping Carriers
How Do I Contact FedEx or DHL?
- FedEx: 1-800-463-3339 | FedEx Website
- DHL: 1-800-225-5345 | DHL Website
Free Standard Shipping
What Does Free Standard Shipping Include?
Orders are typically processed within 1-3 days and are delivered within 4-6 business days once processed. Please note that free shipping is not available to Alaska and Hawaii. We partner with FedEx, DHL, and USPS for this service, and deliveries are made between 8 a.m. and 8 p.m. for ground shipments, based on the destination's distance.
Shipping Times and Cut-Off
Items ordered before 2pm PST will be shipped on the same day; otherwise, they will be dispatched the following day.
Navigating Your Delivery Choices and Deadlines
When placing an order with Computer Direct .US, you have an array of shipping options to fit your needs. Here’s a breakdown:
- Quick Arrival (3-7 Days): U.S. only – order by 2 p.m. PST
- Speedy 3-Day Transit: U.S. only – order by 2 p.m. PST
- Faster 2-Day Option: U.S. only – order by 2 p.m. PST
- Next-Day Standard: U.S. only – order by 2 p.m. PST
- Priority Next-Day (by 10:30 a.m.): U.S. only – order by 2 p.m. PST
- International Deliveries: FedEx or DHL – order by 2 p.m. PST
- Military (APO/FPO): Registered Mail – variable
- Canada & Puerto Rico: FedEx or DHL – order by 2 p.m. PST
- Weekend Arrival: Order by 12 p.m. PST Friday for Saturday delivery
Special shipping needs? Call our sales department at (866) 705-5346.
Shipping Delays
We do not process or ship orders on weekends or major holidays. While we strive to ship orders the same day, we cannot guarantee this.
Missing Items
If you find an item missing from your order, please contact our shipping support staff at (866) 705-5346.
